πŸ’‘ THE PATTERN

BSP wins on rating quality (4.9 vs competitors 4.7-4.8) Β· competitors win on review volume. A.B. May has 19,100 reviews β€” 48Γ— BSP's 395. Rating is the ceiling Β· volume is the gap. Every completed BSP job that gets a review narrows the moat.
BSP Rating
4.9
β˜… Β· +0.2 above lowest competitor
BSP Review Count
395
total Google reviews (target 500+)
Gap to #1 by Volume
18,705
reviews behind A.B. May Heating, A/C, Plumbin
Review Request SMS unlock
250+
reviews/yr possible via post-job automation (25% response Γ— 10,612 jobs)

🏁 Scoreboard β€” Ranked by Review Volume

#1
A.B. May Heating, A/C, Plumbing & Electrical
7100 E 50th St, Kansas City, MO 64129, USA
β˜…β˜…β˜…β˜…
4.8
19,100
(816) 413-1782
https://abmay.com/?utm_source=google-gbp&utm_mediu
#2
Roto-Rooter Plumbing & Water Cleanup
1414 Wyoming St Ste 10, Kansas City, MO 64102, USA
β˜…β˜…β˜…β˜…
4.8
4,572
-14528 to #1
(816) 412-0870
https://www.rotorooter.com/kansascitymo/?utm_sourc
#3
Benjamin Franklin Plumbing of Kansas City
712 SW 6th St, Lee's Summit, MO 64081, USA
β˜…β˜…β˜…β˜…
4.8
2,711
-16389 to #1
(816) 542-6434
https://www.benjaminfranklinplumbing.com/kansas-ci
#4
Cates Heating & Cooling
14361 W 96th Terrace, Lenexa, KS 66215, USA
β˜…β˜…β˜…β˜…
4.7
558
-18542 to #1
(913) 888-4470
https://catesheatingandcooling.com/?utm_source=goo
#5
Bright Side Plumbing ← YOU
12022 Blue Valley Pkwy, Overland Park, KS 66213, USA
β˜…β˜…β˜…β˜…
4.9
395
(913) 963-1029
https://www.callbrightside.com/
#6
Shamrock Sewer & Drain
2084 McNamee Rd, Pacific, MO 63069, USA
β˜…β˜…β˜…β˜…
4.8
326
-18774 to #1
(314) 882-0857
http://www.shamrockseweranddrain.com/

πŸ“ Recent reviews β€” what each competitor's customers are saying

A.B. May Heating, A/C, Plumbing & Electr 4.8 β˜… Β· 19,100 reviews

Matt Gledhill β˜…β˜…β˜…β˜…β˜…3 months ago
Spencer was awesome and fixed my furnace! My family and my cats say thank you!! He also didn’t rip me off like Anthony Plumbing and Heating! (They ripped me off before and will never get my business again!) Call Spencer they are good guys!! I’ll tell everyone to use good people who do good work at
Sherre Webb β˜…β˜…β˜…β˜…β˜…4 months ago
Joseph Maya did an amazing job. He was professional and knew his stuff. I felt confident that he would do the job and do it well and he did not disappoint. We purchased a new double oven and did not know how to connect it and he came in and did an amazing job and took all of our worries away. The pi
Travis Hale β˜…β˜…β˜…β˜…β˜…a month ago
The technician did a great job job. They were thorough in the inspection and was able to explain in detail the issues that needed to be addressed. They were able to point out a home saving repair demonstrating their expertise. They went above and beyond to get us the best quotes and prices possible.

Roto-Rooter Plumbing & Water Cleanup 4.8 β˜… Β· 4,572 reviews

Susi Matthews β˜…β˜…β˜…β˜…β˜…2 months ago
Wonderful, thorough service. Sorry I didn't catch his name but he'd already worked a full before he came to fix the leak in my laundry room. Nice, courteous, wonderful attitude with all the knowledge needed. He showed me & explained what he'd done to fix it. I felt entirely comfortable having him in
Jessica Cacioppo β˜…β˜…β˜…β˜…β˜…2 months ago
In our situation we had someone at our home within the hour. Brandon the employee was amazing! He got our water flowing quickly. He also was vary detailed with informing us of what we needed to do and who would be in contact with us. So we could protect ourselves and our home from possible damage th
Sav Stirling β˜…β˜…β˜…β˜…β˜…a month ago
Chris was able to come out the day after we called to fix our leaky toilet. He worked quickly (and quietly while the baby napped). He was very nice and transparent about the whole situation. Highly recommend!

Benjamin Franklin Plumbing of Kansas Cit 4.8 β˜… Β· 2,711 reviews

Jordan Splain β˜…β˜…β˜†β˜†β˜†a month ago
I’ve had work done before with Benjamin Franklin plumbing and I had no complaints. So when I had a drain line compromised due to tree roots I happily accepted their bid that was reasonable and lower than the competition. The job was done quickly with great availability. The only reason for the low r
Mikael Griffin β˜…β˜…β˜…β˜…β˜…a month ago
My experience with excellent. I had an unexpected main sewer line issue. I made one phone call and the technician was literally at my doorstep in 15 to 20 minutes. I appreciate the rapid response and the knowledge of the technician. I highly recommend this service for value Price, professionalism an
Larry Mooney β˜…β˜…β˜…β˜…β˜…2 months ago
Jesse was great. He was on time and gave me an accurate estimate. He explained the procedure in detail. Very professional. Dominic was the best backhoe/digger operator I have ever seen. He was very precise and the septic tank was installed perfectly along with the reconnection of the sewer lines an

Cates Heating & Cooling 4.7 β˜… Β· 558 reviews

Phil DeNeve β˜…β˜…β˜…β˜…β˜…2 months ago
I’ve been a satisfied customer of Cate’s Service for several years now. I’m a member of their β€œβ€Comfort Plan”, which I get both a AC & furnace preventitivr maintenance inspection and cleaning. In addition, I receive 10% savings on repairs, priority service calls, and no emergency service rates on
John Allen β˜…β˜…β˜…β˜…β˜…3 months ago
Our service tech, Brian was punctual, professional and knowledgeable. He explained the process for the work being done. Upon completion he cleaned the area and provided me a full description of the work completed.
Jason Basgall β˜…β˜…β˜…β˜…β˜…a month ago
I recently had Walter from Cates Heating and Cooling come out to look at my broken thermostat. He could not have been nicer, more knowledgeable, and helpful. He went the extra mile to diagnose the situation, even twice going out for extra parts to ensure the job was done correctly and in one stop.

Bright Side Plumbing Β· YOU 4.9 β˜… Β· 395 reviews

Tony Pokphanh β˜…β˜…β˜…β˜…β˜…5 months ago
We just moved into our home and started having issues with our kitchen sink backing up. Called and was able to get someone to come check it out fairly easy. We had Nick Chernioglo assess and he did a thorough job and was very informative of what the issue was and the multiple options we had to fix t
Sam Middleton β˜…β˜…β˜…β˜…β˜…a month ago
Anthony of Bright Side plumbing was very professional, very straight forward, very efficient, kept the place clean and did excellent work putting in a new drain and sink in our bathroom. Would definitely use his/their services again.
Caroline Owens β˜…β˜…β˜…β˜…β˜…5 months ago
There are not enough kind words to speak for these three gentleman who worked on our new sewer line. Chris, Bradley, and Trevor were exceptional in their knowledge and skill and always kept us informed throughout the process to make sure we knew exactly what was going on. They arrived promptly with

Shamrock Sewer & Drain 4.8 β˜… Β· 326 reviews

Colton Cluff β˜…β˜…β˜…β˜…β˜…a month ago
As a local plumbing contractor I value Shamrock for their extensive experience with drain work. They do everything they can to respond quickly to the needs of their clients. I appreciate their straightforward pricing and detailed reports of the work performed. If you are in need of drain experts or
Geoff Dugopoklski β˜…β˜†β˜†β˜†β˜†2 months ago
I usually don't leave reviews. But you asked for it. I have used your service in the past and loved you guys. But this time you failed big time. 1st you sent a guy that didn't feel like working and stated he did not want to be there. 2nd the drain worked before they got there. After leaving it was
My Phone β˜…β˜…β˜…β˜…β˜…3 months ago
Shamrock was very knowledgeable and reliable on their recent call to my home. He recommended the right person the job and saved me alot of money. I want to thank them. Wife and i are up in years with her being bed ridden. So again thank you shamrock for helping two old school adults.

🎬 What To Do

πŸ‘‘ Kalen

  • BSP is the quality leader (4.9β˜…) β€” own it in messaging
  • A.B. May dominates by volume Β· different game, we don't need to match 19K
  • Target: 500 reviews by EOY 2026 (currently 395, need +105)
  • Every review is 2-3 yrs of SEO rank compounding

πŸ“ž Ashton

  • Post-job review-request SMS: every completed ST invoice auto-triggers
  • Currently ~10 reviews/month organic Β· target 25-40/month with automation
  • Answer every 3-star or lower review within 24h (builds trust for future readers)
  • Call customers who gave 5-star review that didn't mention tech name β€” ask to add (compounds for tech bonus structure)

🎯 Robert

  • Auto review-request SMS = Weaponize #2 sub-feature (add to SMS sender build)
  • Weekly scoreboard refresh via this dashboard Β· schedule /opt/nexus/titan/monitors/competitor_scoreboard.py
  • Alert on competitor getting +20 reviews in week (signals promotion/event)
  • Response-to-review rate audit Β· which competitors respond fastest?

πŸ’‘ Audrey

  • Review-request SMS copy: warm Β· specific to service Β· ask for tech name
  • Create post-job landing page Β· QR code on invoice Β· prefill Google review form
  • Design "thanks for the review" auto-reply card
  • Collateral: "4.9β˜… Β· 395 reviews" badge on website header + trucks