# Contact Page Copy Deck

Source: BSP_Contact_Page_Playbook.html (fetched 2026-05-01).
Critical rule: every hours claim must match 3CX OfficeHours single source of truth. No "24/7" claims, no "always available" claims. Honesty principle is non-negotiable after the April 17 Heather Howard incident.

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## Section 01. Hero

**H1:** We Answer When Others Don't.
**Sub:** Real dispatch 8 AM to 9 PM Monday through Saturday. Daniel AI on-call dispatcher for after-hours. Honest hours, no voicemail maze.

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## Section 02. Three Contact Methods

Three side-by-side cards.

**Card 1. Call.**
Headline: Call (913) 963-1029.
Body: Fastest. Real dispatcher 8 AM to 9 PM Mon to Sat. We pick up in under 10 seconds during hours.
Button: Call Now  (yellow #FFEA00)

**Card 2. Text.**
Headline: Text (913) 963-1029.
Body: SMS to the same number. Dispatcher replies within 10 minutes during hours.
Button: Send a Text  (blue outline)

**Card 3. Form.**
Headline: Send a Message.
Body: Best for non-urgent questions. We will call you back within 15 minutes during hours, or by 8 AM the next morning if submitted after-hours.
Button: Open the Form  (text link)

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## Section 03. Hours of Operation

**H2:** When We Pick Up

| Day | Hours |
|---|---|
| Mon to Sat | 8 AM to 9 PM |
| Sun | Closed |

Note: After-hours calls are routed to Daniel, our AI dispatcher. Sundays are emergency-only via Daniel. We do not staff routine service calls on Sunday.

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## Section 04. NAP Block

Bright Side Plumbing.
12022 Blue Valley Pkwy, Overland Park, KS 66213.
(913) 963-1029.

After-hours emergency line. Daniel AI dispatcher: (913) 963-9817.

(Map embed beneath. Lazy-loaded.)

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## Section 05. Contact Form

**Heading:** Send Us a Message.
**Sub:** We reply within 15 minutes during hours.

Fields.
- Name (required)
- Phone (required)
- Email (optional)
- ZIP code (required, helps us match the closest crew)
- Service type (Sewer / Drain / Water Heater / Leak / Other)
- Timing (Emergency now / Today / This week / Flexible)
- Brief message (optional)

Button: Send My Message  (yellow #FFEA00)

Below button microcopy: We will call you back within 15 minutes during hours.

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## Section 07. After-Hours Daniel AI Explainer (verbatim required)

**H2:** After Hours? Daniel Is Up.

Call (913) 963-1029 any time. You reach Daniel, our AI dispatcher. Daniel confirms your emergency, pages our on-call master plumber, and texts you back within 15 minutes with the technician's ETA. You are not talking to a voicemail. You are talking to a real-time system that puts a plumber on the road. If it is not a true emergency, Daniel schedules your callback for 8 AM the next morning.

**Emergency examples.** Burst pipe. Flooding. No water. Gas smell. Sewage backup.
**Everything else.** 8 AM callback.

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## Section 09. FAQ

See faq_seed.md.

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## Section 13. Final CTA

**Headline:** Got a problem? We pick up.
**Sub:** Real dispatch 8 AM to 9 PM. Daniel AI after-hours.

Three buttons.
- Call (913) 963-1029  (yellow #FFEA00, primary)
- Book Online  (blue outline, secondary)
- Text Us  (text link)

Live social-proof chip: 4.9 stars. 396 reviews on Google.

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## Tone Rules (Contact-specific)

- Every hours claim verified against 3CX. Drift triggers a Slack alert.
- No "24/7" promises. No "always available" claims. No "we'll send a tech after-hours" language.
- Daniel-AI explainer paragraph is verbatim. Do not edit without Robert sign-off.
- Honesty principle: marketing claims match dispatch reality.