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Cross-System Match Health REPORT 14

HCP vs ServiceTitan overlap, pure-each, combined true total. Phone-based match (last 10 digits).
💎
Implications (per memory rule 1)
🎯 Bucket touchedALL — overlap mechanics
⚠️ ProblemWithout phone-key match health checks, the 4,024-overlap calculation can drift silently as new customers add.
💰 $ at stakeDrift = mis-attribution = re-introduction of ghost-revenue or double-count traps.
✅ Action unlockedRun match-health cron weekly. Flag if overlap drops below 4,000 or rises above 4,100.
📊 Full bucket diagram + 4 data-integrity findings: BSP HCP Intelligence Report (📊 The Buckets · 📅 Timeline · 💸 LTV · 🔍 Why this matters · 🎯 The 4 Findings)
HCP Customers
...
Housecall Pro export
ST Completed Customers
...
At least 1 completed job
Overlap (Matched)
...
migration %
Combined True Total
...
Unique customers union

Venn Diagram

HCP ... Overlap ... ST ...

Key Segments

SegmentCustomersMeaning
Pure HCP...Only in HCP. Reengagement target (Segment A).
Pure ST...Only in ST. Post-migration customers.
Overlap...In both systems. Migrated correctly.
Combined...True unique customer base.

Apr 14 verification pass confirmed: 4,024 overlap / 247 Pure HCP ($401K LTV) / 1,441 Pure ST = 5,712 combined. See Master History #bsp-apr14-verification-pass-2.

Monthly New Customer Trend (last 24 months)

MonthHCP NewST New
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